Technical Support Specialist

Date Posted: Aug 21 2014
Duration: Until Filled
Location:Findon, Aberdeen, UK

Job Description

Forum Drilling Technologies require a Technical Support Specialist to carry out the logistics process in line with customer requirements.  This position is based in Findon, Aberdeen.

Main Tasks and Responsibilities:

  • Create and present pre-job briefs with Service Technicians prior to travel to customer site.
  • Gather all documentation on history, drawings, schematics etc. of equipment for Service Technicians prior to travel.
  • Perform post job briefs with Service Technicians within 24 hours (where possible) of arrival back into Aberdeen.
  • Follow up with customers on any additional work scope that has been reported during technicians visit until satisfactory closure has been made.
  • Provide technical support to Technicians whilst out at customer site.
  • Travel to customers/jobs where required.
  • Customer technical support.
  • 24 hour coverage for Service Engineers.
  • Assist the Assembly Workshop Supervisor when required with technical support.
  • Assist and back up service team when and where required.
  • QA/QC final checks on equipment before dispatch when requested by production.
  • Log all technical support to the relevant data base.
  • Team working with all management, production, logistic and office staff.

Required Qualifications & Skills:

  • Relevant education and/or training standards achieved is essential.
  • Significant experience in technical support with torque equipment is essential.
  • On-time delivery.
  • Quality of product.
  • Full knowledge of relevant legislation and guidelines.

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